Working Together

Updated March 1, 2021

Our top priority at Ski Big Bear at Masthope Mountain is the health and safety of our staff and our guests. We are committed to maintaining our operations responsibly and have developed additional safety policies in response to COVID-19, including the implementation of stringent standards of cleanliness. Our policies and procedures are developed with guidance and knowledge from the Centers for Disease Control (CDC) and the Pennsylvania State Health Dept. We will be adjusting our policies and operations as things change. Currently, we are not planning to place restrictions on passholders or require an advance reservation.

All guests and employees must avoid visiting or working if they are displaying any symptoms of COVID-19, and must wear masks or face coverings (when indoors and outdoors). Please practice social distancing by staying six feet away from others and be sure to wash your hands frequently.

By working together, we can "Be the Reason we have a Ski Season." Actively enjoying the outdoors has proven to improve mental health and physical wellness and we all need that right now. Winter recreation like skiing and riding check most of the boxes when looking for safe and healthy things to do for the entire family. Ski lifts provide for constant airflow while traveling uphill, and helmets, goggles, gloves and masks keep our faces and hands covered.

We encourage you to review our policies, procedures and operation plans. These standards have been implemented to keep you and your families safe and healthy while at the mountain. There will be a learning curve for all of our guests and staff and we ask for your patience and understanding. Guests and staff will play an active role in their own safety and the safety of others by avoiding visits or work if not feeling well, wearing masks and practicing social distancing.

Traveling to Pennsylvania

As of March 1, 2021 the Order of the Secretary of the Pennsylvania Department of Health for Mitigation Relating To Travel is no longer in effect. Travelers should still practice appropriate public health measures to slow the spread of COVID-19 such as masking, physical distancing, and hand hygiene. For more information regarding travel to Pennsylvania, click here.

Masks

Masks are required to be worn indoors and outdoors at all times (including in lift lines and on the mountain).

Guest Contact & Social Distancing

To help alleviate the risk of COVID-19 transmission through person-to-person contact, Ski Big Bear has posted signage throughout the property to remind guests of what they can do to help keep everyone safe.

  • Ski Big Bear has added partitions at work stations to provide an extra level of precaution for its staff members and guests.
  • Lift lines will be re-worked to allow for social distancing. Guests will have the opportunity to ride only with members of their traveling party. Singles may pair up with one other person, unless they elect to ride alone.

Cleaning Regimen

In public spaces, Ski Big Bear has boosted its cleaning protocols. We are using CDC approved cleaning products and increasing the frequency of cleanings in all common areas... including the lodge and restrooms.

  • Cleaning in public spaces will be done with an emphasis on frequent contact areas with hard non-porous surfaces including door handles, public restrooms, elevators and elevator buttons, stair handrails, dining surfaces and seating areas.
  • Hand sanitizer is available throughout the property – including at entrances, exits and in high-traffic areas.
  • Procedures are in place for sanitizing rental equipment in between each customer.

Guest Services/Retail

Customer service will be provided outside of the ski admin building and at ticket windows during peak times to help customers make purchases online and process tickets and rentals. If you have you have questions or need assistance with purchasing online, we will be available by telephone.

  • The upper floor of the ski admin building will not be used to conduct business in-person.
  • Retail purchases for items you may have forgotten will be available at the ticket windows.

Lift Tickets

Purchase Lift Tickets online. When you arrive at the mountain, tickets can be picked up at a PickUp Box (PUB).

  • Once you have your ticket, go straight to the lift.
  • Lift Tickets are reloadable RFID cards this year. You can reload your card for additional days of skiing/riding online. No additional trips to the PickUp Box are necessary.

Rental Shop/Equipment

Daily Rentals can be purchased online. We will collect information on the wearer of the equipment at the time of purchase online, instead of collecting this information inside the Rental Shop.

  • With capacity restrictions in place, the queue for the Rental Shop will be mostly outside. Customers are encouraged to dress appropriately.
  • The Rental Shop is less busy between 8am and 10am in the morning.
  • We encourage you to pick up your rental equipment the night before you wish to ski (available Thursday nights through Sunday nights during typical operating hours and any night during President's Day week holiday period) or choose to rent from your home neighborhood ski shop.
  • We recommend that you consider multi-day rentals if you plan on skiing more than one day.

Lessons

First-time beginner group lessons are available for ages 6 and older on weekends and holiday periods. The group lesson is made up of any person that arrives from the general public that is 6 years of age or older.

We encourage you to sign up for private lessons. Private Lessons for individuals and small private groups are available by calling 570-226-8585. Payment is required at the time of reservation. Changes to reservations will incur a fee.

Tubing

Tubing will be offered in pre-determined two-hour sessions. Tickets will be purchased online and at ticket windows. There will be a limited number of tickets available per session.

The Lodge

The Lodge will be available for eating, restrooms and warming at 50% capacity. Masks must be worn while indoors if not actively eating and drinking. Please try to limit your time in the lodge so everyone has a chance to come in and warm up.

  • Furniture has been removed/re-arranged to allow more space for distancing.
  • We are encouraging you to gear up at your car or at home. Do not leave personal belongings in the lodge.
  • Please consider eating in the outdoor eating areas provided or eat in your car. Coolers, crockpots, etc. will not be allowed in the lodge.

Food and Beverage

  • The Marketplace will continue to operate with inside capacity limits in place. We encourage patrons to use the Text to Order system (570-503-7559) or call in orders in advance at 570-685-9412.
  • The Summit Restaurant & The Scramble Cafeteria will be open for dine-in and take out. Place your take out order online.
  • Alcoholic beverages can not be consumed in the lodge. To go beverages must be taken off premises.
  • Masks must be worn at all times except if seated and eating or drinking. Masks can be removed in the restaurant once you are seated.
  • Please note... you cannot drink unless you are eating, and no seating is available at the bar.

Daily Employee Check-In

All employees must wear masks or face coverings as directed by the State of Pennsylvania. Employees will be screened daily for COVID-19 symptoms. If an employee does not pass the screening, they will be sent home and monitored. If employees are feeling ill or taking care of an ill family member, they are instructed to stay home.

We will continue mandatory training on COVID-19 awareness and train our staff on proper health etiquette, social distancing and personal hygiene. Staff are trained in workplace behavior, sanitation, social distancing and hygiene protocols. Every department has a protocol they must follow.

Season Pass/Season Rental Policy

If you have purchased a season pass for the 2020-2021 season and decide you wish to transfer your pass or rental to the 2021-2022 season, or request a full refund prior to opening day, you will receive full value of your season pass/rental. If for some reason we are required to shut down for an extended period of time due to a COVID-19 outbreak, an appropriate credit will be provided towards the purchase of a 2021-2022 season pass.