Please call or email us for additional help.

Do I need to purchase a lift ticket?

Yes. Everyone regardless of age and ability level is required to have a valid lift ticket to access any terrain and any lift on the mountain.

Do I need rental equipment?

If you don’t have your own skis or snowboard, we have equipment available for rent onsite. Helmets are also available to rent. For more information on rentals, click here.

How do I reserve a lesson?

We accept reservations for Private Lessons over the phone. Please call 570-226-8585 to make reservations at least a day in advance of the lesson you wish to take. Same day reservations are not accepted over the phone. If you would like to book a Private Lesson on the day of your visit, come see us at a ticket window and we will provide you with the next available lesson. Group lessons can be purchased when you arrive at the mountain. They cannot be purchased online or in advance. Visit a ticket window on the day you wish to participate and we will assign you to the next available lesson.

Why am I having issues purchasing items in the online store?

There is a 25 minute time limit in the online store. If you are spending more than 25 minutes on a single transaction, your session will time out and you will receive an error message. To ensure you don’t receive an error message, finalize any transactions within 25 minutes. If you have a lot of items to purchase, consider 2 transactions to complete your order on time.

How do I purchase tubing tickets?

Tubing tickets can only be purchased online or at a ticket window. We cannot sell tubing tickets over the phone. We strongly recommend purchasing online in advance as tubing sessions do tend to sell out quickly, and many times tickets are not available day of.

How do the RFID tickets and passes work?

Ski Big Bear introduced an access card containing an RFID chip during the 2020/21 winter season to replace paper tickets. Lift tickets are loaded electronically onto this RFID access card. The card is scanned by either a scanner or a gate at the lifts. The card can be reloaded online with future tickets, which allows for direct to lift access.

What types of lessons do you offer? What is included?

At Ski Big Bear, we offer Private & Semi Private Lessons any day the mountain is open. Beginner Group Lessons are available on weekends and holiday periods. The cost of the lesson includes the instructional time. Lift tickets and rental equipment are not included, and would need to be purchased separately. For more information on lessons, click here.

What is your cancelation policy for lessons?

Reservations requiring rescheduling will result in a $20 re-booking fee. A 2 day cancelation notice is required for a full refund. On cancelations made the day prior and up to 1 hour before lesson, the customer will be given a manager’s pass for another lesson at a different date/time. A no show will result in a $20 re-booking fee.

I purchased my tickets and rentals online. Where do I go when I arrive?

RFID tickets can be picked up by scanning the barcode on your email confirmation at one of our pickup boxes. Pickup boxes are located next to the ticket office window just outside the Ski Guest Services office. For rental equipment purchased online, head straight to the rental shop for your equipment.

How do I use my RFID ticket/pass?

Place the RFID card in a pocket, sleeve or armband on your left hand side away from keys, wallets and cell phones. Do not bend or punch your card. Only carry your own RFID card. Do not carry cards of family members or friends.

How do I reload my existing ticket/pass for future dates?

Your ticket can be reloaded after it is originally printed with future tickets. To do this online, visit our store here. Select “WTP Reload” at the top of the store and enter the number on the back of your card. Make sure to include the dashes in the number when you enter it. Options for tickets will then display. Select the appropriate item you would like to reload on the card.

Do you offer refunds? Can I change my ticket to a different day?

We do not offer refunds. If you wish to change your ticket to a different day, there is a $20 change fee per ticket to do so. The changed ticket must be used by the end of the season.

Can I switch my rental package?

If you decide to change from skiing to snowboarding and vice versa, you can do so for $10.

What’s included in a rental?

Ski rental packages include skis, boots and poles. Snowboard rental packages include the board and boots. Helmets are available for an additional cost. We do not rent clothing or goggles.

Are you tuning any personal equipment this year?

We are unable to provide these services this season. We apologize for the inconvenience.

What are your COVID-19 policies?

Our top priority at Ski Big Bear at Masthope Mountain is the health and safety of our staff and our guests. We are committed to maintaining our operations responsibly and have developed additional safety policies in response to COVID-19, including the implementation of stringent standards of cleanliness. Our full COVID-19 policies are outlined here.

I have never skied/snowboarded before. What should I expect?

Ski Big Bear is the perfect place to ski or ride for the first time! Check out our tips for first timers here.

I left my gloves and goggles at home. Do you have these items for sale?

We sell the essentials at our Ski Shop. See us at a ticket window to purchase gloves, goggles, helmets, snowpants, handwarmers and other retail items.