Please use our Live Chat feature at the bottom corner of this page or email us for additional help.
Do I need to purchase a lift ticket?
Yes. Everyone regardless of age and ability level is required to have a valid lift/area use ticket to access any terrain and any lift on the mountain.
Do I need rental equipment?
If you don’t have your own skis or snowboard, we have equipment available for rent onsite. Helmets are also available to rent. For more information on rentals, click here.
How do I reserve a lesson?
We accept reservations for Private Lessons over the phone. Please call 570-226-8585 to make reservations at least a day in advance of the lesson you wish to take. Same day reservations are not accepted over the phone. If you would like to book a Private Lesson on the day of your visit, come see us at a ticket window and we will provide you with the next available lesson. Group lessons can be purchased when you arrive at the mountain. They cannot be purchased online or in advance. Visit a ticket window on the day you wish to participate and we will assign you to the next available lesson.
Do I have to have an account to make a purchase online?
Yes, please register online and set a password for future purchases. This will allow us to better serve you at the mountain when you arrive.
How do I purchase tubing tickets?
Tubing tickets can only be purchased online or at a ticket window. We cannot sell tubing tickets over the phone. We strongly recommend purchasing online in advance as tubing sessions do tend to sell out quickly, and many times tickets are not available day of.
How do the RFID tickets and passes work?
Ski Big Bear introduced an access card containing an RFID chip during the 2020/21 winter season to replace paper tickets. Lift tickets are loaded electronically onto this RFID access card. The card is scanned by either a scanner or a gate at the lifts. The card can be reloaded online with future tickets, which allows for direct to lift access. For more information on RFID tickets, click here.
What types of lessons do you offer? What is included?
At Ski Big Bear, we offer Private & Semi Private Lessons any day the mountain is open. Beginner Group Lessons are available on weekends and holiday periods. The cost of the lesson includes the instructional time. Lift tickets and rental equipment are not included, and would need to be purchased separately. For more information on lessons, click here.
What is your cancellation policy for lessons?
A 2 day cancellation notice is required for a full refund. For cancellations made the day prior and up to 2 hours before the lesson, the customer will be given a credit for another lesson on a different date/time. No money will be refunded and there will be a $20 change fee applied. Cancellations or change requests within 2 hours of the start time for the lesson will be treated as 'no shows' and no refund or rescheduling will be offered. Please understand that our instructors travel specifically for lessons that they are requested to teach. NO SHOW will result in a loss of the reservation. No credit will be issued for the lesson nor money refunded.
I purchased my tickets and rentals online. Where do I go when I arrive?
RFID tickets can be picked up by scanning the barcode on your email confirmation at one of our pickup boxes. Pickup boxes are located next to the ticket office window just outside the Ski Guest Services office. For rental equipment purchased online, head straight to the rental shop for your equipment.
How do I use my RFID ticket/pass?
Place the RFID card in a pocket, sleeve or armband on your left hand side away from keys, wallets and cell phones. Do not bend or punch holes in your card. Only carry your own RFID card. Do not carry cards of family members or friends. For more information on RFID tickets, click here.
How do I reload my existing ticket/pass for future dates?
Visit shop.ski-bigbear.com and log in using the same credentials you used to make your initial ticket purchase. Once you are logged in, tickets and rental products purchased under your account will automatically be loaded to your existing RFID card.
Do you offer refunds? Can I change my ticket to a different day?
We do not offer refunds. If you wish to change your ticket to a different day, there is a $20 change fee per ticket to do so. The changed ticket must be used by the end of the season.
Can I switch my rental package?
If you decide to change from skiing to snowboarding and vice versa, you can do so for $20.
What’s included in a rental?
Ski rental packages include skis, boots and poles. Snowboard rental packages include the board and boots. Helmets are available for an additional cost. We do not rent clothing or goggles.
Do you tune or repair personal equipment?
We currently do not tune or repair personal equipment onsite. Equipment will be serviced off-site at Guenther's Ski Haus. Equipment can be dropped off at the Rental Shop on Mondays for pick up on Fridays.
What are your COVID-19 policies?
Our top priority at Ski Big Bear at Masthope Mountain is the health and safety of our staff and our guests. We are committed to maintaining our operations responsibly and have developed additional safety policies in response to COVID-19, including the implementation of stringent standards of cleanliness. At this time the CDC is highly recommending that masks be worn in all inside areas. Our full COVID-19 policies are outlined here.
I have never skied/snowboarded before. What should I expect?
Ski Big Bear is the perfect place to ski or ride for the first time! Check out our tips for first timers here.
I left my gloves and goggles at home. Do you have these items for sale?
We sell the essentials at our Ski Shop. See us at a ticket window to purchase gloves, goggles, helmets, snow pants, handwarmers and other retail items.
Does your Rental Shop set, adjust and mount personal ski equipment?
We do set, adjust and mount most sets of personal ski equipment onsite, however due to high business volume and current demands on our Rental Shop staff, we will NOT be able to accommodate requests to set/adjust/mount personal skis with personal boots at the time of drop off. This process could possibly be done by the following day, but may take several days. PLEASE PLAN AHEAD FOR THE HOLIDAYS AND WEEKENDS. If customers have their own boots, we can set our rental skis as a "Ski Only rental." If customers have their own skis, we will try to set them up as a "Boot Only rental," however ski binding age, condition and sizing may limit our ability to do so. *Setting personal equipment will be at the discretion of the Rental Shop Technician and/or the Rental Shop Manager.