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COVID-19 Policies
Our top priority at Ski Big Bear at Masthope Mountain is the health and safety of our staff and our guests. We are committed to maintaining our operations responsibly and have developed additional safety policies in response to COVID-19, including the implementation of stringent standards of cleanliness. Our policies and procedures are developed with guidance and knowledge from the Centers for Disease Control (CDC) and the Pennsylvania State Health Dept. We will be adjusting our policies and operations as things change. Currently, we are not planning to place restrictions on passholders or require an advance reservation. Click here to read more.
Due to skiing and riding being such a good way for people to get outside and enjoy family recreation during the time of COVID, and also the implementation of safety procedures and capacities, Ski Big Bear is experiencing longer processing times at our sales window and rental shop. An additional challenge is finding staff who are comfortable working during the pandemic, and keeping our employees at work as they and their family members follow COVID-19 mitigation recommendations and mandates. Please know we are doing everything possible to work through these challenges to continue to offer our services and we apologize in advance for delays. Purchasing tickets and rentals online, including entering all information required, will help the process, but there still can be a delay in processing your products.
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Frequently Asked Questions (FAQ)
Ski Big Bear introduced an access card containing an RFID chip during the 2020/21 winter season to replace paper tickets. Lift tickets are loaded electronically onto this RFID access card. The card is scanned by either a scanner or a gate at the lifts. The card can be reloaded online with future tickets, which allows for direct to lift access.
Tubing tickets can only be purchased online or at a ticket window. We cannot sell tubing tickets over the phone. We strongly recommend purchasing online in advance as tubing sessions do tend to sell out quickly, and many times tickets are not available day of.
There is a 25 minute time limit in the online store. If you are spending more than 25 minutes on a single transaction, your session will time out and you will receive an error message. To ensure you don’t receive an error message, finalize any transactions within 25 minutes. If you have a lot of items to purchase, consider 2 transactions to complete your order on time.
We accept reservations for Private Lessons over the phone. Please call 570-226-8585 to make reservations at least a day in advance of the lesson you wish to take. Same day reservations are not accepted over the phone. If you would like to book a Private Lesson on the day of your visit, come see us at a ticket window and we will provide you with the next available lesson. Group lessons can be purchased when you arrive at the mountain. They cannot be purchased online or in advance. Visit a ticket window on the day you wish to participate and we will assign you to the next available lesson.
If you don’t have your own skis or snowboard, we have equipment available for rent onsite. Helmets are also available to rent. For more information on rentals, click here.
Yes. Everyone regardless of age and ability level is required to have a valid lift ticket to access any terrain and any lift on the mountain.