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Frequently Asked Questions (FAQ)

How do the RFID tickets and passes work?

Ski Big Bear introduced an access card containing an RFID chip during the 2020/21 winter season to replace paper tickets. Lift tickets are loaded electronically onto this RFID access card. The card is scanned by either a scanner or a gate at the lifts. The card can be reloaded online with future tickets, which allows for direct to lift access.

How do I purchase tubing tickets?

Tubing tickets can only be purchased online or at a ticket window. We cannot sell tubing tickets over the phone. We strongly recommend purchasing online in advance as tubing sessions do tend to sell out quickly, and many times tickets are not available day of.

Why am I having issues purchasing items in the online store?

There is a 25 minute time limit in the online store. If you are spending more than 25 minutes on a single transaction, your session will time out and you will receive an error message. To ensure you don’t receive an error message, finalize any transactions within 25 minutes. If you have a lot of items to purchase, consider 2 transactions to complete your order on time.

How do I reserve a lesson?

We accept reservations for Private Lessons over the phone. Please call 570-226-8585 to make reservations at least a day in advance of the lesson you wish to take. Same day reservations are not accepted over the phone. If you would like to book a Private Lesson on the day of your visit, come see us at a ticket window and we will provide you with the next available lesson. Group lessons can be purchased when you arrive at the mountain. They cannot be purchased online or in advance. Visit a ticket window on the day you wish to participate and we will assign you to the next available lesson.

Do I need rental equipment?

If you don’t have your own skis or snowboard, we have equipment available for rent onsite. Helmets are also available to rent. For more information on rentals, click here.

Do I need to purchase a lift ticket?

Yes. Everyone regardless of age and ability level is required to have a valid lift ticket to access any terrain and any lift on the mountain.

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Frequently Asked Questions (FAQ)

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